Beginner DVD Problem
Houston…we have another problem…
I’m really, really angry, sad, and frustrated to announce that there is a problem with the new Free Motion Quilting Basics disc 2.
Apparently there is a transcription error on some of the discs created by the manufacturer and it will stop playing 5 minutes into the disc.
If you have ordered a Free Motion Quilting Basics DVD Set, please check your disc 2 and watch the first video on basting. If it plays through all the way, your disc is fine.
If it stops just as I’m attaching the backing to the table, please contact me immediately for a replacement. You don’t need to mail it back, just send me an email with your shipping address and I’ll get one out to you ASAP.
I really don’t know why this happened, but I figure the best way to deal with it is as openly and honestly as possible.
I did order samples from the manufacturer that worked just fine, so I know this is a problem on their end.
Please feel free to contact me if you have any questions!
Leah Day
I hope they going to take responsibility and send you replacements for what you have to replace.
Bummer. Don't let it get you down though. Best to "nip it in the bud".
Oh I am waiting on mine to arrive–am hoping it arrives today. If so I will put it in the computer right away & watch it. good to know you caught this & let us know–thanks & keep up the GOOD work.
Sylvia
Kudos to you for dealing with this better than Toyota! IMHO, the manufacturer should cover your extra expense of any remailings.
I am sorry to hear you are having problems.
These things happen– cheer up. We are still all behind you and your work!
Thank-You for the heads up!! When I get my CD's I will check it out immedialty and let you know!!!
And like Wendy said, this had better not be coming out of your pocket – it is the company who created these CD's for you that needs to take responsibility!
Tell them all the people they need to send replacement CD's too!!! 😉